frequently asked questions

Read below to find answers to some of the common questions we receive . . .

what are the system requirements necessary for the course and LMS?

· Make sure all pop-up blockers are disabled.

· Basic Food Safety eStart™ is optimally viewed at a screen resolution of 1024 x 768 or higher.

· If the quiz questions are repeating, you require a Java Run Time environment for the quiz and LMS to communicate properly.
You can get the required free download so that the course will communicate correctly with the LMS by clicking here: Java Run Time.  After installing the JRE, you should be able to log into the course and complete the quiz without issue.

· Confirm you have the latest versions of the following: (Click on the links below to access and download the required resource.)
Recommended Internet Browser:
Internet Explorer 6.0 or higher 
Plug-ins Needed:
Flash Player 9 
Adobe Reader 7.0

 

i cannot get beyond the first two quiz questions.

If the quiz questions are repeating, you require a Java Run Time environment for the quiz and LMS to communicate properly.
You can get the required free download so that the course will communicate correctly with the LMS by clicking here: Java Run Time.  After installing the JRE, you should be able to log into the course and complete the quiz without issue.

 

i am having trouble viewing/navigating the program. what is the problem?

Move through the course by using either the back/next arrows at the bottom right of each page or use the Interactive Table of Contents on the left. If either of these functions is not working or you are unable to advance through the course, email us at support at foodservicetrainingportal dot com.

 

what information does the LMS track?

Safe Food Solutions uses an Enterprise-Class Learning Management System that provides our clients with a robust, feature-rich record management and data storage experience.
Account Administrators are able to view statistics on a company, store or individual level and see the start/finish times, dates accessed, quiz score, completion status and individual question performance for each employee/student. All Learning Management data can be viewed online or saved, downloaded and printed as Excel worksheets.

 

does basic food safety eStart™ satisfy my state training requirement?

Typically, states mandate that a Manager or On-site supervisor at a foodservice operation is certified in a state-approved food safety course (i.e. ServSafe, NSF). Certification can be achieved through a classroom-based or on-line course, but the student must pass a proctored exam to become certified.
The Basic Food Safety eStart™ course offered by Safe Food Solutions serves as a complement to this required certification and is designed for your line-level employees (servers, bartenders, kitchen employees, dishwashers, etc.)- those that are typically not required by law to undergo food safety training, but are your front-line when it comes to preparing, handling and serving food.
With company-wide implementation of Basic Food Safety eStart™, you are ensuring that everyone in your operation, not just your managers, knows how food should be safely and properly handled and served.

Have a question that is not answered above? Contact us directly by clicking here.